About Us (Test)

A word from Tom and Nat

Aussie pool owners are total legends in our eyes (yes, that means you!) and our mission here at Mr Pool Man is simple. To help every Aussie’s dream of having a beautiful, clean, and hassle-free pool - without spending a fortune! So grab a beer, put your feet up and join us as we answer the question that’s on everyone’s minds:

What separates Mr Pool Man from the rest from the pack?

Mr Pool Man's Secret


Right up front, THE top secret that separates us from the rest of the pool stores in Australia (and maybe the world!) is that we’re a family-run business that will NEVER SELL ANYTHING which wouldn’t be used in our own pool.

We eat, sleep, and dream pools. If that isn’t saying enough then allow me to continue. We know that pools are supposed to be our own little slices of paradise for relaxation and enjoyment. Allow us to ease your worries of never-ending maintenance tasks, unexpected pool problems, and the costs involved in maintaining your pool. I mean, we don’t want those things happening to our pools then why would we wish them upon you right?

The Kings (and Queens, of course) of Customer Service


Our customer service team is second to none when it comes to answering questions, providing professional and honest BS-free advice. Our pool pros are actual pool pros right here in NSW with real, hands-on pool experience, and not just some bloke we got off the street and handed a script to or someone in a call center somewhere trying to beat service level agreements and keep calls as short as possible.

No, our team will stay with you to get all of your questions and concerns answered, no matter how long it takes!

Water TechniX, Innovating Pool Ownership


We love stirring up the waters in the pool industry and WaterTechniX is one way we’re smashing it. WaterTechniX is a new range of pool equipment designed with quality, long-lasting performance and affordability in mind. We’re the exclusive certified dealer for WaterTechniX across the whole of Australia and you can find the full range in our online store.

We’re also able to offer significant savings to our customers through the serious buying power we’ve created. We achieved this by valuing and nurturing strong relationships with our suppliers. And excitingly for you, this means more time splashing in your pool and less time spent earning money to pour into it.

So, who are we?


We’re a real family-run business, and have been ever since Hardy (Dad) first started cleaning pools 25+ years ago. From all those years of driving around in his van sorting out people’s pools, he’s seen it all. From a pool full of frogs to a horse taking a dip, and maybe even a croc or two, we’ve helped our customers out of some pretty interesting dramas!

Dad and his van are still with us and we still provide a complete service to our customers, but we’ve also expanded… in a big way.

From starting life in 1995 in a backyard garage in Central Coast’s Gosford, we had to expand to a retail shop in 2010 . But we kept finding newer and cooler products and getting more and more orders, so in 2014 we moved to our current premises – a large warehouse in the heart of the Central Coast.

We now stock over 1600 products and are Australia’s largest online seller of pool equipment and chemicals, currently taking over 30,000 orders a year. Not bad going for a guy with a van hey!

Meet the Mr Pool Man Team

Hardy (Dad) – Hardy’s a tough bloke who’s been living and breathing pool cleaning for over 2 decades. What he doesn’t know about pools isn’t worth knowing! Hardy’s also a keen sports fan and will talk football with you ‘til the cows come home, so if you want a job doing quickly then best not to mention last night’s match!

Tom (Son) – Following in his father’s footsteps, Tom’s been working on pools since he was a kid. When he isn’t helping dad, Tom likes keeping fit and hanging out with his mates. After all, the best way to enjoy a pool is drinking a beer with your pals!

Nat (Daughter) – The looks and the brains of the operation! Natalie runs the company with military precision and is your go-to girl for any questions or queries. When she’s not working Nat enjoys surfing, hanging out at the beach, and adventuring with her dog, Koda.

Koda (Dog) – Koda is the one weak link of the team. He can’t clean a pool, has no idea about filtration systems, and he’s a lazy bugger to boot. But he’s pretty good at cuddles and hoovering up crumbs so we give him a pass. Customers seem to like him too!

Not Sure About Online Ordering?

We get it. If you don’t live near our store and you’ve never met us, you might be reluctant to send us your hard earned cash. But we also know that ordering from us will make your life easier, saving you time driving round shops getting bad advice or the wrong parts, and more time to spend relaxing in your pool.

Here are a few reasons why we think you’d be better off ordering from us:

Best Products, Best Prices

Manufacturers love bulk discounts, giving better prices for larger orders. With our massive customer base, they give us better prices, and we pass on the savings to you! It’s not about the cheapest prices, but the best value for your money!

Super-fast Deliveries

 In Stock orders placed before 1pm are usually sent the same day and we also offer express shipping if you really need something in a hurry! Need the nitty gritty on shipping? Check out our shipping information page here. Oh, and did we mention that we have free shipping* on orders above $25?

Returns policy

 If the order isn’t what you thought it was going to be then we offer a no-drama 60 day return policy for all domestic orders. Just send it back and refund, no questions asked.

Warranties

All of our products come with a minimum 12 month warranty. If something goes wrong we’ll offer to fix or replace the part free of charge.

After-sale support

Our service doesn’t end at the store. You can call us anytime for help and support with your pool, forever!

Custom Orders

 Building a new pool, upgrading an existing one? Chat, email or call our team with what you’re after and we’ll send you a free custom quote.

Proven track record

We’ve been going for over 25 years and have the happy customers to prove it! Check out some of our reviews if you want to be sure.

We don’t sell sh*t.

When it comes to customer satisfaction we don't joke around. Negative reviews? We don't take the reviews down, we take the product down! If we can’t find a better product, we develop it under our own brand of Water TechniX, which we sell exclusively on Mr Pool Man. Everything you buy from us is proven to work and we don’t waste our or your time with what doesn’t.

Finance Options

We’re one of the few online pool shops that offer finance through Afterpay, Zippay and more, so if you’re a bit short of cash or just prefer to spread the payment then it’s not a problem. Sometimes expensive things break at inconvenient times, so we try to offer convenience in your payment options.

How can we help?

We’re all here, waiting to help you. Let us know what you need and any questions you have by contacting us here and we’ll get straight back to you, we always do.

And of course, welcome to the Mr Pool Man Family!

 

Cheers, and have a great day!
The Mr Pool Man team