All items will have an availability status shown on the product page; Most products will be marked "In Stock". These products will ship the same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day.

While we will do our best to ship products within 24 hours, not all items will always be in stock at all times. In some cases we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.

A shipping confirmation email including carrier specific tracking information will typically be sent within 1 - 2 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday morning, or Tuesday evening at the latest. Most orders will be shipped with Australia Post, however we do utilize other carriers depending on the order and your location.

Pre-ordered products have a blue "Pre-Order" button rather than a green "Buy Now" button. Pre-ordered products have a 3-5 business day lead time prior to shipment. Pre-order means that we don't currently have the item in stock, These items cannot ship the same day and require lead time prior to shipment.  

If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped. In the case of unforeseen delays from our supplier(s) occurring which in-turn causes the dispatch time to exceed 5 business days, you will be notified and kept up to date of the new dispatch ETA via email.

Business days are Monday - Friday.

Holidays, Saturdays and Sundays are not included/counted in shipping days.

Delivery times are estimates only and unforeseen delays in relation to shipping carriers may occur. Once items are sent with carriers we cannot guarantee any requests to change addresses or services can be completed. Rest assured Mr Pool Man will always offer full support in getting your order from A to B if any issues arise.

Same day dispatch on stocked items is 1pm AEST, we cannot ship orders placed after this time due to carrier pick ups. Your order will be processed and sent the next business day. Please note - Any service (Standard, Express, Bulky, Oversized, Pallet) can take longer to some rural areas where post may be onforwarded with a regional carrier.

We have a dedicated packing team to carefully package your goods to avoid them being damaged in transit. If, for any reason you are unhappy with the condition of your goods on delivery, please Contact Us immediately.

We accept no liability for any incorrect shipping addresses supplied by you and no refunds or secondary shipment costs will be offered or covered if further charges are required should you provide an incorrect shipping address.

So please double check or triple check your address before and after finalizing your order.

If you change your mind, act quickly! We turn around and process orders extremely quickly, usually within a few hours. Orders can only be modified prior to dispatch, once an order has been sent, we can contact the carrier, but there is no guarantee a cancellation, or change or address will be completed. Once the order has been sent, you will be required to return the order to us via the normal returns process.