We're real people who
love pools as much as you do.
Mr Pool Man started in a backyard. Now we're Australia's leading online pool supply store — but the no-BS approach hasn't changed a bit.
The OGs — circa early 2000s 😄
It started with one bloke and a pool van.
Back in 1998, Hardy Hintze walked away from a cushy national sales job to start his own pool maintenance business. Bold move. Slightly terrifying. Totally worth it.
Fast forward a couple of decades: Tom (son) and Natalie (daughter) joined the family business and helped grow it into Australia's leading online pool supplies retailer. We spotted a gap in the industry — quality gear, fast delivery, honest advice — and we went hard at bridging it.
Hardy's "no-BS" philosophy has always been the foundation. What you see is what you get. No fluff, no upsells for the sake of it, no leaving you in the dark.
The humans on the other end of the line.
Hardy is the original Mr Pool Man — the one who started it all. With decades in the industry, he's the foundation the whole business is built on. His philosophy: "Do good, treat people well and you'll sleep good at night." He loves travelling, especially to Germany, and spending time at the beach with good food and drinks.
Tom is the operations brain behind Mr Pool Man — making sure everything runs like clockwork, from logistics to the product development behind Water TechniX. He's the one working directly with manufacturers to bring new ideas to life and make sure every product actually does what it promises. Outside of work: travelling, techno music, and a surprisingly serious gardening hobby.
Nat leads the brand, marketing and strategy side of Mr Pool Man — obsessed with making the experience genuinely helpful and simple for customers while optimising the internal teams, she's big on systems, doing things properly, and sweating the details others miss. When she's not working, she's travelling, listening to classical music, or cooking (and eating) very good Italian pasta.
Luke's the guy making sure every customer gets sorted properly — no fluff, just real help. As Head of Customer Service & Trade, he's your go-to for advice, troubleshooting and getting things right the first time. Based in QLD, he's usually either out fishing or hanging with his Frenchie when he's off the clock.
Marcus wears two hats — helping customers and keeping things moving behind the scenes in the warehouse. If you've ever called or emailed, there's a good chance you've dealt with him. When he's not here, he's riding his motorbike, hunting down craft beers, or volunteering as a firefighter.
Owen runs the engine room — making sure your orders get picked, packed and out the door fast. He keeps everything flowing smoothly behind the scenes so you're not waiting around. When he's not at the warehouse, he's travelling, exploring Japan, or producing music.
Tim's the one working under the hood — making sure Mr Pool Man shows up where it counts online. From search engine optimisation to website performance, he's always testing, iterating and pushing to find a better way. When he's not knee-deep in a new strategy, he's spending time with family, snapping photos of things he loves, enjoying a nice red, or cooking something delicious.
Sebastian is our Chief Snacks Officer and full-time morale booster. He's an Australian Shepherd × Bernese Mountain Dog who takes his role very seriously. Hobbies include chasing rabbits, beach runs, bike rides, playing goalie, and demanding chest rubs at inopportune moments. We couldn't do it without him. (He thinks.)
We built our own brand because we had to.
After years of selling what was available, we weren't satisfied with what was out there — the quality, the warranty processes, the value. So we took matters into our own hands.
Water TechniX is our own exclusive line of pool equipment and chemicals, built from the ground up using real customer feedback — the good, the bad, and the ugly. It's designed specifically for Australian pools: efficient, durable, and genuinely good value.
When you see Water TechniX on our site, know it's backed by us. We stand behind every product.
The stuff we don't compromise on.
Lifetime Support
We're here long after the sale. Whether it's year one or year ten, our team is on hand to help you sort out your pool — no ticket queues, no outsourcing.
No-BS Advice
We tell you what you actually need. We're not here to upsell you on stuff that won't help. Honest advice is how we've kept 400,000+ customers coming back.
Education First
A knowledgeable pool owner is a happy pool owner. We put serious effort into guides, videos and content to help you understand your pool — not just sell you stuff.
Family Values
We're still a family business at heart. The decisions we make aren't driven by a board or shareholders — they're driven by what's right for our customers and our team.
Ready to sort your pool out?
Whether you've got a question, a green pool, or just want to know what filter to buy — we're here. Same people, same no-BS approach, since 1998.
Shop Mr Pool ManTom, Nat, Hardy, Luke, Marcus, Owen, Tim… and Sebastian 🐾
The Mr Pool Man Team