Terms & Conditions
The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to MRPOOLMAN.COM.AU indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by MRPOOLMAN.COM.AU.
MRPOOLMAN.COM.AU reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on MrPoolMan.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at email@example.com and we will remove you from marketing communications.
We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be location in Australia, USA, EU and other countries.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MrPoolMan.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. MrPoolMan.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. MrPoolMan.com.au is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by MrPoolMan.com.au.
MrPoolMan.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping and Delivery
In case of a disputed delivery or missing item, Mr Pool Man will only replace orders using the standard or express shipping method providing the order is proved lost in transit by our delivery company. Mr Pool Man has the right to obtain shipping details (proof of delivery by proof of signature) to provide as proof if dispute is started.
Certain factors such as order size, weight and shipping address may require us to ship via another method. Mr Pool Man reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.
The delivery times provided by MrPoolMan.com.au are estimates only. MrPoolMan.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
The special instructions box (if available) on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "Last house at end of driveway", "Office hours 9-5"). Drivers are unable to grant specific requests such as "Deliver between 1-2pm" or "Leave parcel in garden shed". MrPoolMan.com.au cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field. ALL articles are automatically marked as permission to leave. If a safe place to the leave the shipment is not available, a card may be left advising you of where you can pickup your shipment. Delivery instructions such as "signature required" will not overwrite the permission to leave service on Standard and Express delivery.
Disputed deliveries need to be made within 60 days of shipping notification, as carriers cannot open investigations with items that have not been delivered past 60 days. As the customer you need to proactively contact us if your order has not been received 30 days after receiving the shipping notification to allow 30 days for an investigation if required.
After 60 days the customer assumes all responsibility for the order and we as the retailer consider the item delivered. After 60 days no reimbursement, refund or replacement will be sent due to a shipping dispute.
Refunds & Returns
Items must be returned within 60 days from the day you've received your order to receive a refund, transit times are not included within this time. Pool Covers and Pool Rollers are non-refundable and are not able to be returned to Mr Pool Man. Mr Pool Man currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return minus $10 if you used the returns portal. If you wish to receive a different product, you'll need to place a new order via the website. Item(s) must be un-used and in original condition. Any items found to be in poor condition will be returned back to you. All items are thoroughly inspected before any action is taken
Free returns are offered to orders which are damaged or the incorrect item has been received only. If in any circumstance you pay for return shipping Mr Pool Man will not reimburse postage costs. One return label will be issued via PDF email attached if Mr Pool Man is paying for the return postage.
Returns must be in as new condition with tags attached unless faulty. Returns must be made within the time frame listed on the returns page unless faulty. Mr Pool Man does not accept cash as a form of payment and takes no responsibility for cash sent via post.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Mr Pool Man will not pay to return these items to you.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Mr Pool Man cannot accommodate all address change requests.
Mr Pool Man takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
You must apply the code (one word) to your cart at checkout to receive the discount. Only one (1) promo code can be applied to a single order. The promotion cannot be applied to an order that has been completed, nor can the code be applied to an invalid order. If the code is a one-time-use code, this code cannot be reapplied to a second order if the first order is cancelled, or if the order is returned for a store credit. Codes are only valid for orders placed through mrpoolman.com.au. All offers not valid with any other coupon code or offer.
Win Pool Care For A Year Competition
Prize is only applicable to recipients based in Australia. The prize for the Mr Pool Man Win Pool Care For a Year Competition is a pack of pool water maintenance chemicals that will be sent to the Winner (one) on the 1st of each month commencing on Monday the 1st of April 2018 with the last pack being sent on Wednesday the 1st of April 2019, 12 packs in total. The Winner will be drawn on Thursday the 7th of March 2019. The Pool Care For A Year pack will consist of 1 x Phosphate Remover 1L, 1 x Algaecide 1L, 1 x Oxyfresh 500g, 1 x Alkalinity Up 4KG and 1 x Calcium Up 4KG. Mr Pool Man will not be servicing the Winners pool or adding the chemicals to the Winners pool in any way shape or form. Mr Pool Man advises to always follow the dosing instructions stated on the rear of the packet. Mr Pool Man does not take responsibility for any harm that may incur while being in contact with the chemicals supplied. Pool water chemical levels and supporting pool water equipment must be maintained by the Winner in order to keep their pool sparkling. Mr Pool Man takes no responsibility for a unbalanced, unsafe or damaged pool or pool equipment. By entering, you subscribe to Mr Pool Man's marketing list and agree to receive marketing emails from Mr Pool Man. You can opt-out of these emails at any time.
International Customs Charges
Some orders may incur a customs or import duty charge. Mr Pool Man does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Mr Pool Man will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Mr Pool Man will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate
Faulty Items and Warranty Information
All repairs are carried out by the manufacturer and not by Mr Pool Man. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Mr Pool Man cannot control the availability of parts of replacement goods.
Mr Pool Man has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Mr Pool Man cannot be held accountable for repair periods or communication from the manufacturer.
In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service or the brand directly for warranty periods.
We aim to have your return processed within 24 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 1-4 weeks.
Each manufacturer may have different warranty periods or service standards for faulty items. Mr Pool Man works closely with its brands to ensure faulty items are dealt with promptly, but we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly.
If notified before goods have been dispatched, MrPoolMan.com.au can accommodate order cancellations. If items have been shipped, MrPoolMan.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by Mr Pool Man Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MR POOL MAN PTY LTD.
All software used on the site is the sole property of MR POOL MAN PTY LTD or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without MR POOL MAN PTY LTD prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MrPoolMan.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
MrPoolMan.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, MrPoolMan.com.au shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that MrPoolMan.com.au is not responsible for the operation of or content located on or through any such site.
Credit Card Payments and Verification
All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount of the order will be frozen on your account and this amount is taken when the order is despatched. Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held. Some credit cards may be subject to a $1 authorisation check which will be released back to you.
Some orders may be subject to small charge verification before they are approved for shipment. In these cases a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but an authorisation which will release back to you.
PayPal Express Checkout
Customers choosing to checkout with PayPal Express will automatically have their order shipped Standard Shipping (signature required) unless Express Shipping is chosen at an extra cost. The order will be shipped to the address selected in your PayPal account. Once the order has been shipped Mr Pool Man cannot alter your delivery address or shipping method.
Promotions & Gift Cards
› Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
› One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
› Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
› Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
› For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
› For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
› If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
› If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
› Promotional items are available only while supplies last; Mr Pool Man does not issue rain checks for items that run out of stock.
› Mr Pool Man can, at its sole discretion, extend or terminate a Promotion at any time.
› Mr Pool Man has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.
› By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.
› All promotional spend levels and discounts are in Australian Dollars (AUD).
› $10 gift cards may not be combined with any other promotional offer and cannot be used in multiple quantities on a single order.
› Some promotional offer gift cards may not be combined with any other promotional offer or promo code offer.