Standard Shipping – FREE standard shipping on orders over $25*
- NSW, QLD & VIC - 2 - 5 business days
- WA, SA & NT - 5 - 10 business days
Express Shipping - From $9.95 - Cost calculated at checkout
- Metro NSW, VIC, QLD - 1 - 2 business days
- Metro WA, SA, NT & TAS - 2 - 3 Business days
- Regional Australia 3 - 4 Business days
Bulky and Oversized Shipping - Orders that are obviously large, heavy and bulky will be sent on a pallet, and may require a forklift to unload, OR if a forklift is not available, hand unload will be required. This is the customers responsibility entirely, and if delivery cannot be made to the address due to accessibility or unload reasons, it will be taken back to the depot for pick up from the customer or possible re-delivery. Please note that if there are additional charges for re-delivery etc this will be the responsibility of the customer.
Items marked as "Bulky & Oversized" will incur a shipping charge at checkout calculated by your location.
Remote Locations - Due to some regions of Australia being remote, we cannot ship to these locations for free of charge. If we can ship to them a cost will be calculated at checkout, if there is no shipping option at checkout our carriers cannot reach your location.
International Shipping - International Shipping (rest of the world) - Cost calculated at checkout, Estimated delivery time for international orders is 5 - 15 business days.
New Zealand Shipping - Cost calculated at checkout. Estimated delivery time for New Zealand orders is 3 - 7 Days.
*Please note all estimated shipping times are exactly that, an estimate based on normal delivery operations, In the case of a pandemic, holiday sale periods, restricted borders or closed mail sort facilities these times may vary and Mr Pool Man cannot be held accountable for these delivery time frames.
Delivery excludes remote locations such as islands from the Australian mainland, Free standard shipping includes land transport only, any deliveries that require marine or aerial logistics is not included under the Free Shipping offering. Customers will be required to cover any additional delivery costs or you may be asked to collect your article from the nearest depot.
CLICK HERE FOR MORE INFO ON OUR SHIPPING OPTIONS
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Returns Policy
Mr Pool Man offers easy 60 day returns for peace of mind.
- Made an incorrect purchase? No problem, all orders that were incorrectly purchased or “change of mind” will simply incur a small $10 return shipping label fee that will be deducted from your refund, as this is what it costs to get your order back to us.
- From there, providing you use our Returns Centre, your return is fully tracked on its way back to us. Your return will then be processed within 10 business days of being delivered at Mr Pool Man.
- Any initial shipping costs are not refunded.
- If you are returning an order that is outside of the 60 day returns window, please contact us with your order details.
- Pool Cover(s), Pool Roller(s), Pool Heater(s), Selected S.R Smith products, Filtration media (glass & sand), PCB Control board(s) and mineral salts are not eligible for return, unless standard warranty policies apply.
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"Pre-Order" products which are custom ordered in will incur a 20% restocking fee of the product price. Suppliers also charge the same restocking fee to Mr Pool Man to return goods to them. This fee will be deducted from your refund.
CLICK HERE FOR MORE INFO ON OUR RETURNS POLICY
