Mr Pool Man is fulfilling and dispatching orders as per normal throughout the Covid-19 outbreak. We are also supporting contactless delivery with all articles being marked as "Authority To Leave". This option requires zero human-to-human contact at the delivery premises, and will simply be left in a safe place by the courier. All carriers are taking photos of the delivered parcels to help with any post-delivery questions if they arrise.
For more information regarding fulfilment and dispatch from our warehouse please refer to our delivery information pagehere.
What safety measures have been taken?
We at Mr Pool Man are taking extra precautions with our day-to-day operations through frequent disinfection of all warehouse and office spaces, with a specific focus on strict hygiene when processing your orders. We want to reiterate that our 24/7 online store is still open, and we are working closely with our team to ensure their safety while we fulfill orders.
Is our customer service still available?
Yes! Our dedicated customer service team is ready and available to help you with any questions you may have. Contact us by calling 1300 511 901 or emailing us at firstname.lastname@example.org.
Are we still accepting returns?
Yes - we sure are!* Our 60 day returns are proceeding as usual. Please refer to our Returns Page here for more information.
Is it safe to swim during Coronavirus?
A common question that we're being asked lately is "is it safe to swim in your pool during coronavirus?". In short, yes it's safe to swim in your own private swimming pool given that your water is correctly balanced and sanitised. We expand more on the topic in this blog: